Privacy Policy for HomeCrafted Solutions
1. Introduction
At HomeCrafted Solutions, accessible via homecraftedsolutions.com, we are committed to protecting and respecting the privacy and data security of our users. This Privacy Policy outlines how we collect, use, share, and protect your personal information pursuant to applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”). Safeguarding your personal data is central to our operations, and we strive to process your information responsibly, transparently, and within your control.
2. Scope of This Policy and Our Role
This Privacy Policy applies to all visitors, users, and others who access or interact with our website at homecraftedsolutions.com (the “Site”) and related services. HomeCrafted Solutions acts as the “Data Controller” for personal data processed in connection with your use of the Site and associated services. As Data Controller, we determine the purposes and means of processing your personal information in accordance with applicable laws.
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data:
– Usage Data: Information on how you use our Site, including your IP address, browser type, device identifiers, operating system, pages viewed, session duration, referring URLs, and other diagnostic data.
– Account Data: Personal information you provide when creating an account with us, such as your full name, mailing address, email address, and telephone number.
– Profile Data: Information derived from your interactions with our Site, such as purchase history, behavior patterns, preference settings, saved products, and shopping habits.
– Communication Data: Correspondence records when you contact us, including emails, live chat sessions, and customer support requests.
– Technical Data: Device type, hardware model, operating system, network identifiers, and system configurations relevant for site optimization and diagnostics.
– Transaction Data: Details relating to purchases made via our Site, including order contents, payment details (processed securely via third-party providers), delivery and billing information.
– Preference Data: Your choices regarding marketing communications, promotional content, product preferences, and notifications.
4. Legal Bases for Processing Personal Data
We process your personal data lawfully and only when at least one of the following legal bases applies:
– Consent: Where you have explicitly granted permission for a specific processing activity, such as subscribing to our newsletter.
– Contractual Necessity: When processing is necessary to perform a contract with you, including fulfilling orders or providing customer support.
– Legal Obligation: Where processing is required to comply with applicable laws and regulatory obligations.
– Legitimate Interests: For purposes such as fraud prevention, IT security, service improvement, and personalized marketing, provided such interests are not overridden by your fundamental rights and freedoms.
5. Your Rights
As a data subject, you have the following rights under GDPR and equivalent provisions under CCPA (subject to conditions and any applicable legal exceptions):
– Right to Access: You may request confirmation and access to the personal data we hold about you.
– Right to Rectification: You may correct incomplete or inaccurate information.
– Right to Erasure: You may request deletion of your personal data (“Right to be Forgotten”).
– Right to Restriction: You may request limited processing under certain circumstances.
– Right to Data Portability: You may obtain and reuse your personal data in a structured, machine-readable format.
– Right to Object: You may object to processing where it is based on our legitimate interests or for direct marketing purposes.
– Right Not to Be Subject to Automated Decision-Making: You may have the right to avoid being subject to automated decision-making with legal or similarly significant effects.
California consumers also have the right to request information on categories and specific pieces of personal data we have collected, as well as to opt out of the sale of personal data (note: we do not sell personal data).
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We take data security seriously and implement appropriate administrative, technical, and organizational measures to protect your data:
– Encryption of data in transit via TLS (HTTPS).
– Encrypted storage of sensitive information.
– Access controls and user authentication protocols.
– Regular security audits and system updates.
– Staff training on data confidentiality and privacy principles.
– Scheduled data backups and disaster recovery protocols.
Please note, while we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
7. International Transfers
Your personal data may be transferred to and processed in countries outside your jurisdiction, including jurisdictions that may not have equivalent data protection laws. Where this occurs, we implement appropriate safeguards to ensure compliance with applicable requirements, such as Standard Contractual Clauses approved by the European Commission and adherence to the principles of the GDPR. Users in California have similar protections under CCPA when their data is processed outside the United States.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. Retention periods by category are as follows:
– Usage Data: up to 12 months from date of collection.
– Account and Profile Data: for as long as your account remains active, and up to 24 months thereafter.
– Communication Data: up to 24 months, unless required for legal evidence.
– Transaction and Technical Data: kept for 6 years for statutory reporting and tax purposes.
– Preference Data: stored until you withdraw marketing consent or delete your profile.
9. Cookie Policy
Our Site uses cookies and similar technologies to enhance user experience, provide functionality, and analyze web traffic. The types of cookies we use include:
– Essential Cookies: Necessary for the core functionality of the Site (e.g., shopping cart and login sessions).
– Functional Cookies: Enable personalization features such as saved preferences or language settings.
– Analytics Cookies: Provide insights into how users interact with the Site, helping us improve usability and performance.
– Performance Cookies: Track site performance metrics, such as loading times and uptime.
10. Cookie Management and Compliance
When you visit homecraftedsolutions.com, a cookie banner is displayed allowing you to consent to or decline non-essential cookies in accordance with GDPR and CCPA requirements. You can change your cookie preferences at any time by accessing the cookie settings panel on the Site. Most browsers also allow control over cookies through settings.
Under CCPA, users have the right to know what categories of information cookies collect, and to opt out of any sale or sharing of data. While we do not sell personal data, our tracking partners may process data on our behalf, and appropriate contracts are in place.
11. Children’s Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If it comes to our attention that we have inadvertently collected personal data from a child, we will delete such data as soon as reasonably possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. Whenever material changes are made, we will notify users via prominent announcements on the Site or via direct communication if you have provided us with contact information. Continued use of the Site following such updates constitutes acknowledgment of the revised policy.
13. Contact
If you have any questions, concerns, or requests relating to this Privacy Policy, your personal data, or your rights under applicable law, please contact us at:
Email: [email protected]
Website: https://homecraftedsolutions.com
We are committed to maintaining full compliance with GDPR, CCPA, and all applicable data protection frameworks, ensuring transparency and respect for your personal information.